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Living with a rare disease poses great challenges for those affected. At Alexion, our unwavering commitment over the past 30 years has been to develop solutions to the needs of people living with rare diseases such as paroxysmal nocturnal hemoglobinuria (PNH), atypical hemolytic uremic syndrome (aHUS), anti-aquaporin-4 (AQP4) antibody-positive neuromyelitis optica spectrum disorder (NMOSD), anti-AChR antibody positive generalized myasthenia gravis (gMG), hypophosphatasia (HPP), neurofibromatosis type 1 plexiform neurofibroma (NF1-PN), and lysosomal acid lipase deficiency (LAL-D).

The Alexion Customer Operations team plays a vital role in delivering exceptional support to patients, healthcare professionals, and partners who use our products.

We are here to help you get started with setting up a new account and can also help you to initiate a product return.

New to our platform or need to return a product? Please select one of the below:

New to our platform?

If you are a new account, please complete and submit the form below.

Customer Information Form

Need to return a product?

Click on the button below to initiate a return process.

Return Request Form

Should you have any questions or require assistance, please don't hesitate to reach out to us. Our customer support team is available to help you through the process.

CustomerOperations@Alexion.com

888-765-4747, Opt. 3
After 5 PM EST, please choose Opt. 3 then Opt. 1 for the on-call specialist